Delivery & Returns Information

Delivery

All gowns ordered online take 12-15 weeks to create. If you’re urgently in need, please contact us, as this can sometimes be arranged for an added fee.

Refunds

When an online order is place you will be contact by one of our team to take very detailed notes and measurements from you. This can either be done over the phone, or here at our spacious London studio. This way we can make sure that there aren’t any surprises, and you get a perfectly fitting dress.

All our dresses are made to order, so we cannot offer refunds unless the item is found to be faulty. In the unlikely event that your dress arrives damaged or faulty please contact us immediately and we will arrange a replacement for you.

Shipping

We send all of our orders via Parcelforce and shipping cost are included in the price.
Orders will arrive 1-3 weeks after being sent, depending on your location.
Please contact us for further information.

International orders

Some Countries outside of the UK may charge import duties or additional fees, this will be your responsibility to cover any of theses costs.